Avaya 3C00120A testantworten

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Audience Avaya associates and partners with introductory Technical Sales Design responsibilities
Online Test Topics
This curriculum test validates your mastery of the learning objectives identified in the courses within the APDS – Avaya Customer Experience Management curriculum.
Prerequisites It is recommended that you complete the courses within the APDS Avaya Customer Experience Management (CEM) curriculum mentioned above.
NO.1 This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both
automated and live agent chat modes of operation with seamless escalation from automated to live.
(Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist
Answer: B

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Reference: http://www.avaya.com/usa/product/customer-connections (see the first bulleted point
on the page)

NO.2 Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the Partner
arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process
which authorizes the concerned department to undertake a capability study of all the bidders. The
Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a
demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e.
tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A. No, because by hosting government officials, both the Partner and Avaya attempted to influence
the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to
a legitimate government process (of reviewing bidder capabilities).
Answer: B

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NO.3 Which of the following applications/solutions in the Experience layer are supported by Avaya
Control Manager? (Select three.)
A. Avaya Proactive Contact
B. Avaya one-X@ Agent
C. Avaya Call Management System
D. Avaya Aura@ Call Center Elite Multichannel
E. Avaya Interaction Center
Answer: A,D,E

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NO.4 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A

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NO.5 Customer supplied servers for Avaya Aura@ Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D

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NO.6 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C

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NO.7 Which product or solution is a required prerequisite for Avaya Aura@ Call Center Elite? (Select
one.)
A. Avaya Aura@ Contact Center
B. Avaya Aura@ Call Center Elite Multichannel
C. Avaya Aura@ Communication Manager
D. Avaya Interaction Center
Answer: A

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NO.8 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya Aura@ Experience Portal
B. Avaya Aura@ Contact Center
C. Avaya Aura@ Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C

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Exam Code: 3C00120A
Prüfungsname: APDS Customer Experience Manager Online Test (#3C00120A)
Aktulisiert: 10-08-2015, 3C00120A prüfungen
Nummer: 90 Q&As

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